SHIPPING POLICY
Last Updated: 23 August 2026
ZAIMA Musicals is a brand of Al Yumna Overseas Pvt. Ltd. We manufacture and supply musical instruments, marching band instruments, band accessories, and related products to customers in India and internationally.
This Shipping Policy explains our order processing, shipping, delivery, tracking, and international shipment procedures for orders and business transactions made through zaimamusicals.com or directly with our company.
1. Order Processing Time
Orders are generally processed within 2–5 business days after order confirmation and receipt of the required payment.
For customized, made-to-order, bulk, institutional, school band, army/marching band, dealership, and export orders, manufacturing and processing time may vary depending on product type, quantity, customization, and availability.
The estimated dispatch schedule will be communicated to the customer where applicable.
2. Domestic Shipping – India
We ship products across India through suitable courier, logistics, and transport service providers.
Delivery time may vary depending on customer location, product size and weight, order quantity, courier availability, and serviceability of the delivery location.
Customers should provide a complete and accurate shipping address, contact number, and other information required for successful delivery.
3. International Shipping
ZAIMA Musicals supplies musical instruments and related products to international customers.
International orders may be shipped through courier companies, freight forwarders, postal services, air cargo, sea cargo, or other suitable logistics providers depending on the destination, product size, weight, quantity, and commercial terms agreed with the customer.
International delivery times vary according to the destination country, shipping method, customs procedures, and logistics conditions.
4. Shipping Charges
Shipping charges, where applicable, depend on the destination, product dimensions, weight, quantity, and selected shipping method.
Any shipping offer, including free shipping where specifically offered or agreed, will be subject to the applicable quotation, order confirmation, invoice, or terms communicated to the customer.
For bulk, institutional, dealership, and export orders, freight and shipping terms may be agreed separately.
5. Customs Duties, Import Taxes & Other Charges
For international orders, customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, local taxes, or other charges imposed by the destination country are the responsibility of the buyer, unless specifically agreed otherwise in writing.
Such charges are not under the control of Al Yumna Overseas Pvt. Ltd. and may vary from country to country.
6. Shipping & Customs Documentation
For international shipments, we may provide applicable commercial and shipping documents required for export and customs purposes.
Customers must provide accurate information required for shipping, customs clearance, import documentation, and delivery.
7. Order Tracking
Where tracking is available, tracking details will be shared with the customer after dispatch through email, WhatsApp, or another appropriate communication method.
8. Delivery Delays
We make reasonable efforts to dispatch orders within the communicated timeframe. However, delivery may be delayed due to customs clearance, courier delays, weather conditions, transportation disruptions, government restrictions, public holidays, remote locations, or other circumstances beyond our reasonable control.
9. Damaged or Missing Shipment
Customers should inspect the package upon delivery.
If a shipment arrives visibly damaged, or any item is missing or materially damaged during transportation, please contact us as soon as reasonably possible and provide order/invoice details, photographs or videos of the package/product, shipping label details, and a description of the issue.
Customers should retain the original packaging until the matter has been reviewed.
10. Incorrect or Incomplete Delivery Information
Customers are responsible for providing correct shipping information.
Additional shipping, return, redelivery, storage, customs, or other charges resulting from incorrect or incomplete customer-provided information may be payable by the customer.
11. Bulk, Institutional & Export Orders
Shipping arrangements for bulk orders, school and college band supplies, government/institutional requirements, dealerships, distributors, and export orders may be finalized separately according to quantity, destination, packaging requirements, and agreed commercial terms.
Where specific shipping terms are stated in a quotation, proforma invoice, purchase order acceptance, or other written agreement, those agreed terms will apply to that transaction.
12. Contact Us
Al Yumna Overseas Pvt. Ltd.
Brand: ZAIMA
Email:
support@alyumna.com
info@alyumna.com
Websites:
zaimamusicals.com
alyumna.com
Location:
Meerut, Uttar Pradesh, India